Welcome to Fresh Flowers Kenya, your go-to destination for exquisite floral arrangements that speak the language of beauty and elegance. At Fresh Flowers Kenya, we are passionate about delivering fresh and vibrant blooms to our valued customers.
Our Mission
Our mission is simple yet profound — to spread joy and warmth through the language of Fresh Flowers & Gifts. We believe that every occasion, big or small, deserves the touch of nature’s beauty & gifts. Whether it’s a celebration, expression of love, or a moment of remembrance, Fresh Flowers Kenya is here to help you convey your sentiments through the artistry of carefully curated floral designs.
The Fresh Difference
What sets Fresh Flowers Kenya apart is our commitment to quality, creativity, and customer satisfaction. We source our flowers from trusted local growers and international markets to ensure that only the fin and fresh blooms make it into our arrangements. Each bouquet is crafted with precision and love by our skilled florists, making every creation a unique masterpiece.
Our Promise
- Fresh Flowers: We promise the freshness of our flowers, delivering them at their peak to ensure a longer vase life and enduring beauty.
- Variety: Explore a wide array of floral arrangements for every occasion, from classic bouquets to modern designs that reflect the latest trends.
- Customer Experience: Your satisfaction is our priority. Our dedicated customer service team is here to assist you at every step, from selecting your preferred arrangement to ensuring timely delivery to your preferred destination.
Sustainable Practices
Fresh Flowers Kenya is committed to sustainable and eco-friendly practices. We actively work towards minimizing our environmental impact by reducing waste, supporting local growers, and promoting responsible sourcing.
Contact Us;
CALL/WHATSAPP
EMAIL;
freshflowers.ke@gmail.com
REFUND & RETURN POLICY
Refund and Return policy for Fresh Flowers Kenya
Effective Date:
At Fresh Flowers Kenya, we are committed to providing our customers with high quality floral products and exceptional customer services. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below:
Eligibility for Returns
You may be eligible for a return if:
-You received damaged or defective flowers or floral arrangements.
-The flowers you received do not match the description on our website or the order you placed.
-You received the wrong item or quantity.
Timeframe for Returns
To initiate a return, you must contact us within 2hours of receiving your order.
Returns requested after this timeframe may not be accepted.
How to Request a Return
-To request a return, please contact our customer service team at [customer service email; freshflowers.ke@gmail.com or phone number +254-724-352-529].
-Please provide your order number, a description of the issue, and clear photos showing the problem, if applicable.
Return Process
Once we have reviewed your return request and approved it, we will provide you with instructions for returning the item(s).
You may be required to return the product in its original packaging.
Refund or Replacement
Depending on the circumstances, we may offer one of the following options:
-A full refund to your original payment method.
-A replacement of the damaged or incorrect item(s).
Return Shipping
If your return is approved, we will cover the cost of return shipping for eligible items.
You will receive a prepaid shipping label or instructions on how to return the item(s) at our expense.
Non-Returnable Items
Some items, such as personalized or perishable products, may not be eligible for returns. Please contact us for clarification if you are unsure.
Cancellation Policy
You can cancel your order within 10minutes of placing it. After this timeframe, cancellations may not be accepted.
Contact Information
If you have any questions or concerns about our return policy, please contact us at [customer service email; freshflowers.ke@gmail.com or phone number; +254-724-352-529].
Fresh Flowers Kenya reserves the right to update or modify this return policy at any time without prior notice……….
We invite you to experience the magic of flowers with Fresh Flowers Kenya. Whether you’re celebrating a special moment or expressing your deepest emotions, we’re here to help you do it with style and grace.